Privacy and Cookie Policy

Mountain

Effective Date: July 31, 2025
Last Updated: July 31, 2025

This privacy policy explains destinationgaspe.ca's rules regarding the collection, use, disclosure, and protection of personal data we collect when you access destinationgaspe.ca (the "Service"). This privacy policy defines and describes your privacy rights and how you are protected under applicable data protection laws.

By using our Service, you consent to the collection and use of your personal data in accordance with this privacy policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this privacy policy.


WHAT INFORMATION DO WE COLLECT, FOR WHAT PURPOSES, AND ON WHAT LEGAL BASIS.

The legal bases used below are defined as follows:

  • Legitimate interest: the interest of the Company or a third party, provided that your interests or fundamental rights and freedoms do not override them, and that this use of your data is balanced against your rights and freedoms.
  • Contract performance: processing of your personal data when necessary for the performance of a contract to which you are a party or to take pre-contractual steps before entering into such a contract.
  • Legal obligations: processing of your personal data when necessary to comply with a legal or regulatory obligation to which we are subject.
  • Consent: a freely given, specific, informed, and unambiguous indication of your agreement, by a statement or by a clear affirmative action, to the processing of your personal data. We may request your consent when we do not have another legal basis to process your data.


USAGE DATA

What we collect: information on how users interact with our website or application, including pages visited, time spent on pages, click paths, and browser details.

Purpose: To analyze user behavior, optimize performance, and improve user experience.
Retention period: 180 days
Legal basis: Consent


PERSONALLY IDENTIFIABLE INFORMATION.

What we collect: Full name, Email address, Mobile phone number
Purpose: To manage user accounts, ensure secure access, and provide personalized content.
Retention period: 180 days
Legal basis: Contractual necessity


CONTACT INFORMATION.

What we collect: Mailing address
Purpose: To ensure accurate service delivery and facilitate account-related communication.
Retention period: 184 days
Legal basis: Contractual necessity


PAYMENT AND FINANCIAL INFORMATION.

What we collect: Credit card details (collected securely), Billing information, Transaction history
Purpose: To securely process transactions and maintain compliant financial operations.
Retention period: 180 days
Legal basis: Contractual necessity


HOW WE OBTAIN YOUR PERSONAL DATA.


WE COLLECT INFORMATION YOU PROVIDE DIRECTLY WHEN YOU:

* Fill out a form
* Use our Services
* Communicate with us
* Interact with a member of our support team
* Contact us for other reasons


OBLIGATION TO PROVIDE PERSONAL DATA:

In some cases, the provision of personal data is either a legal or contractual requirement, or necessary to enter into a contract.


HOW WE SHARE YOUR INFORMATION.


DESTINATION GASPÉ MAY DISCLOSE YOUR PERSONAL DATA TO RECIPIENTS IN THE FOLLOWING CATEGORIES:

  • With your consent. Destination Gaspé will share your information for any purpose with your explicit consent.
  • We do not transfer personal data to third countries outside the European Economic Area (EEA).


DATA SUBJECT RIGHTS.


YOU HAVE THE FOLLOWING RIGHTS REGARDING YOUR PERSONAL DATA:

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct any inaccurate or incomplete information.
  • Right to erasure (right to be forgotten): under certain conditions, you can request the deletion of your personal data.
  • Right to restriction of processing: you can request the restriction of the processing of your personal data in specific circumstances.
  • Right to data portability: you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer this data to another data controller.
  • Right to object: in certain cases, you can object to the processing of your personal data.
  • Right to information: you have the right to receive clear, transparent, and easily understandable information about how we process your personal data.


WITHDRAWAL OF CONSENT:

You have the right to withdraw your consent to the processing of your personal data at any time. As a visitor to this website, you can easily adjust or withdraw your consent directly via the consent banner on the site. You can also, if you wish, contact the website operator using the contact details provided in this privacy policy.
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Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before this withdrawal.

To exercise these rights, please contact us at direction.adjointe@destinationgaspe.ca.

We will only exercise your rights upon receipt of your written request for the exercise of a particular right indicated below and only after confirming the validity of your identity.

Your requests will be fulfilled, or the refusal to fulfill your requests will be notified with the reasons for such refusal, within one month from the date of submission of the request that complies with our internal rules and the GDPR. This period may be extended by an additional two months if the request concerns a large volume of personal data or other requests examined simultaneously. We will inform you of any such extension within one month of receiving the request, as well as the reasons for the delay. A response will be provided to you in the format of your choice.

We may refuse to fulfill your request if the exceptions and/or limitations to the exercise of data subject rights provided for by the GDPR apply, and/or if your request is manifestly unfounded or excessive. If we refuse to fulfill your request, we will inform you in writing of the reasons for this refusal.


RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY

If you believe that our processing of your personal data infringes applicable data protection legislation, you have the right to lodge a complaint with a competent supervisory authority. The detailed contact information for your supervisory authority is usually available on its official website.

Please note that, while no technological system is entirely secure, we must implement appropriate security measures to minimize the risks of unauthorized access to or misuse of your personal information.


SECURITY

Please note that, while no technological system is entirely secure, we must implement appropriate security measures to minimize the risks of unauthorized access to or misuse of your personal information.

  • We and our third-party service providers who may be involved in processing personal data on our behalf (for the purposes indicated below) are contractually bound to respect the confidentiality of personal data.
  • We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information. We protect your information using reasonable physical, technical, and administrative measures, including limiting access to your information to employees who need it.


CHANGES TO THIS POLICY

We regularly review this privacy policy and reserve the right to amend it at any time in accordance with applicable laws and regulations. Any changes will take effect immediately upon their publication on our website.

Please review this privacy policy from time to time to stay informed of any changes.


CONTACT US

For any questions, please contact us using one of the following methods:

  • Name: Destination Gaspé
  • Address: 8, rue de la Marina, office 1 Gaspé (Quebec) Canada, G4X 3B1
  • Email: direction.adjointe@destinationgaspe.ca
  • Website: destinationgaspe.ca

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For any questions or concerns regarding the processing of your information, you can contact our data protection officer, Igor Urban, at direction.adjointe@destinationgaspe.ca.

Gaspé: A Sustainable Destination

Sustainable development at the heart of our destination
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Escale Gaspé is committed to making sustainable development a central and cross-cutting element of its strategic planning. It aligns with Cruise the Saint Lawrence's Sustainable Development Strategy and shares its vision for the Saint Lawrence destination.

The cruise industry contributes to the socio-economic vitality of Quebec and its regions, while also participating in the preservation and regeneration of ecosystems. The Saint Lawrence destination offers a positive-impact, human, and sustainable experience, building bridges between visitors and host communities, maritime, tourism, and scientific stakeholders.

Escale Gaspé has taken action in recent years regarding sustainable tourism development. It has equipped its cruise terminal with waste sorting stations and a boutique showcasing local products. It also broadcasts educational content on sustainable and responsible tourism for cruise passengers via a screen located in its terminal.

The organization also launched its very first stakeholder consultation forum in spring 2025, regularly participates in the sustainable tourism best practices sharing community 'Les Courants Durables du Saint-Laurent', and is involved in a social acceptability campaign led by Cruise the Saint Lawrence.

Destination Gaspé's brand new, optimized website also helps stimulate the local economy and enhance the tourism offering by improving the visibility and attractiveness of local businesses. It provides a modern and engaging showcase on a centralized platform, while integrating rich content related to local stories and the region's unique cultural events.